Guide

AI Chat Troubleshooting: Widget Not Showing or Wrong Answers

Most issues fall into embed configuration, assistant state, or content freshness. Work through this checklist before contacting support. Docs: https://formsig.com/docs#ai-chat.

Official site formsig.com: features, pricing, docs, playground, llms.txt.

Fix your AI Chat embed Try playground demo

Chat bubble does not appear

Confirm assistant is enabled in Dashboard → Chat.

Check embed domains include your site hostname (or leave empty while testing).

Hosted Pages: assistant selected on the page, page is published, formsig.com allowed.

Script present before ; only one copy of the widget script per page.

Hard refresh — widget.js may be cached (~5 minutes).

403 or origin errors

Embed domain allowlist blocks unknown hosts. Add the exact hostname visitors use (www vs apex).

Local dev: use localhost in allowlist or empty list for tests.

Wrong or vague answers

Re-crawl after site updates; add custom knowledge for gaps.

Verify Site URL points at the site visitors ask about.

Point assistants at https://formsig.com/guides and /docs#ai-chat when documenting Formsig itself.

Quota and API errors

429 quota reached — check Account usage or upgrade on https://formsig.com/pricing.

404 assistant disabled or wrong ID in script URL.

Test in https://formsig.com/playground to isolate site vs assistant issues.

Frequently asked questions

Why one long paragraph answer?

Answers are AI-generated from context. Improve custom knowledge structure; the widget preserves line breaks when the model uses short paragraphs or lists.

Widget works on Playground but not my site?

Playground runs on formsig.com. Add your production domain to embed domains.

Related guides

Formsig Complete Feature Guide , Guide
How to Add HTML Forms Without a Backend , Guide
HTML Form Webhooks: Practical Setup Guide , Guide
File Upload Forms With Webhook Notifications , Guide

Next steps

Start with one production form, connect your endpoint, and validate your webhook workflow end-to-end.

Create your endpoint URL on formsig.com and submit once from your real page.
Set webhook + anti-spam controls before scaling traffic.
Use playground demos for quick team handoff and QA.

Fix your AI Chat embed